National Defence and Canadian Armed Forces Ombudsman
We work to ensure the Department of National Defence (DND) and the Canadian Armed Forces (CAF) are fair in treating serving and former CAF members, DND employees, Cadets, family members, and other constituents. We seek to protect their access to the programs, services, and resources that can contribute to their well-being. In addition, we study and recommend ways to make these programs better.
We are independent of the military chain of command and civilian management. If you are a member of the Defence community and you feel the DND or the CAF has treated you unfairly or if you have any questions, we are ready to help.
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Educational information
Information, Frequently Asked Questions, and Sample Cases.
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Investigative reports and progress updates, Ombudsman reports, annual reports and statistics, news releases, letters and statements, Ombudsman messages.
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Ask a question, get help finding information, get a process back on track, report an issue or submit a complaint.
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Video gallery
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Sample cases
Examples of what you can expect when you contact our office to submit a complaint or ask a question.
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- We are ready to help.
- Call us toll-free at
1-888-828-3626 - Secure complaint form
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- Email us for any information or assistance requests.
- For any other inquiry, email us.
- Mailing address
Office of the Ombudsman
100 Metcalfe Street, 12th Floor
Ottawa, Ontario
K1P 5M1
- Mailing address
Systemic investigation with a focus on mental health
This investigation will focus on mental health resources for Primary Reserve members who participate in domestic operations.
Ombudsman Recognizes Extraordinary Members of Canada’s Defence Community with the 21st Liz Hoffman Memorial Commendation
The Liz Hoffman Memorial Commendation recognizes members who have gone the extra mile and exceeded expectations in bringing about positive and lasting change to the Department of National Defence and the Canadian Armed Forces.
Military Benefits Browser
Benefits and services information for military members who are ill, injured, or transitioning out of the Canadian Armed Forces, their families, as well as families of the deceased
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